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Computer Support / Networking / Infrastructure Services

Feterick & Associates offers complete systems support services.  In business for 21 years, we offer experience and proven track records servicing the Northwest Indiana, Indianapolis, and Chicagoland areas.  Our services include:

Systems / Hardware

  • Problem solving, troubleshooting & repair services

  • Hardware & software upgrades, installation & troubleshooting (brands) 

  • Security reviews for existing systems

  • Onsite technical support services 

  • Virus, spyware & Trojan protection

  • System integration services

  • Windows NT/2000/2003 Server installation & administration

  • Linux & Unix server installation & administration

  • SQL, Access & ProvideX database installation & management

  • Email servers (Exchange 5.5, 2000, 2003, 2007)

  • Terminal Servers (NT4.0, 2000 & 2003)

Networking & Website

  • Network design & architecture

  • Installation, management & administration

  • Wireless networks

  • Remote access & VPN

  • Network security

  • Firewalls

  • WAN, LAN, VLAN & SAN

  • Website design, hosting, maintenance

  • Extranets, intranets

  • DSL & cable internet

 

Look to us to manage Internet connectivity, cabling/wireless systems, routers, firewalls, switches, file/print servers, email servers, database servers, desktops, desktop applications and all other technologies.  Whether you need custom network design and architecture, installation, management and network administration services, website creation, maintenance and hosting, or managing the move of your companyís IT from one location to another, or security review, or all of the above Ė we are your one source.

Details About Our Service Offerings:

Technology Consulting:

Deciding on the right technology solution can be overwhelming. We take care of assessment to identify opportunities for lowering expenses and improving computer systems and business processes. We identify business technology solutions to solve problems and save money. We take the confusion out of computer hardware, software, networks and training.

Backups:

When it comes to protecting our computer data, most of us know that we should be making regular backups. Even with this knowledge, many customers live through each day without a backup of their critical business information. We are focused on providing solutions that help businesses protect their data without investing a lot of time and energy.

Maintenance & Repair:

Did you know that with regular maintenance you can dramatically extend the useful life of your technology?  Seems simple, but itís something most of us just donít want to deal withÖLet us help you protect your technology investment.  Additionally, we can help fix broken machines, and with minimal investment, avoid buying a completely new machine. We offer a full suite of computer maintenance and repair services, including:

  • PC Check-Up: Clean debris and dust from case, fans, defragment hard disk drive.

  • Diagnostic: Troubleshoot system to see if there are any unseen problems.

  • Spyware/Virus Removal: remove harmful programs on your PC including but not limited to, Trojan horse programs, Viruses, Spyware, Adware, Hijacker, and BHOs

  • Data Migration (Transfer): transfer data or files from one computer to another

  • Operating System Installation: Update or installation of Windows operating systems.

Network Monitoring and Management:

Proactive monitoring is critical to the security, performance, and reliability of any computer network. We will remotely monitor your network and servers to identify and resolve minor issues before they cause business disruption. From hardware and software inventory to network usage and server uptime, Feterick provides your business with network monitoring and comprehensive reporting.

Computer and Network Security:

No matter how large or small your network is, network security should be a priority. All networks are vulnerable to hackers, blended attacks, and malicious programs without solid protection.  Our network security experts can review your network and set up multiple levels of security. Our certified technicians are well versed in security issues and solutions. They will insure that your software is fully updated with the latest security patches, install or test your firewall, and look for possible areas of backdoor access.

Website Design, Hosting and Maintenance:

Your website is much more than just a snapshot of your services. We develop custom websites that build brands, promote products and enable ecommerce solutions. We specialize in bringing your internal people together through intranets, and connecting you with your customers through extranets. Successful website design is a marriage of rich content, simple design and intelligent applications. We work with our customers to develop fully integrated websites that bridge the gap between internet technology and business goals.

Shared Internet Office Solutions:

Share a single broadband connection with your entire office. Feterick offers Internet connection sharing Routers, Switches, and Access Points with advanced security features. Let us help you jump start your business network by connecting local wired and wireless PCs, and remote or traveling users to your office network with secure access.

Email Server and Mobile Device Support:

Greater reliance on email for business has increased messages sent and received to coworkers, customers, and suppliers. Employees look for efficient access to e-mail, contacts, calendars and more no matter where they are or what type of mobile device they are using. Feterick supports Exchange, SharePoint, Citrix servers and more with mobile device access.

Office Relocation and Setup:

When you move office computers to a new location, the challenge is getting everything installed and working properly. Managing the hardware installation process takes time and planning. We even help customers pack and ship computers and unpack them at the new office. Our technicians can work with you to coordinate a smooth, timely, and affordable on-site installation.

 

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