Microsoft Dynamics CRM
Microsoft Dynamics CRM allows you to create a central repository for all your critical customer data and related activities. Track customers, contacts, leads, opportunities, and service agreements. Maintain a central database of all customer touches including phone calls, emails, meetings, faxes, documents, service calls in one location. Use as a native Outlook interface, via a web client, or offline as a local database that will sync to central database upon connection.
CRM 2011 Information Sheets:
Some of the most valuable features of CRM 2011 include:
Tight integration with Outlook and Office allowing you to work the way you are used to.
Easy drag and drop customization allowing you to quickly add new tables and fields, forms, views and reports.
Powerful workflow engine allows to to automate processes, route information to the correct person, insure timely follow-up, send alerts, etc.
Marketing module that allows you to build and maintain lead lists, create targeted marketing campaigns with success tracking and follow-up.
Flexible and powerful reporting via SQL Reporting Services, Sharepoint, Crystal Reports, or Excel.
Streamlined installation process that provides for a fast implementation and deployment.
For more detail on the overall capability of Microsoft Dynamics CRM, please review the
CRM 2011 brochure.Microsoft Dynamics CRM provides deep functionality in the following areas:
Sales Automation: Automate the sales process, tracking leads and opportunities and managing all customer contacts. Shorten your sales cycle, close more deals, and improve customer retention. CRM 2011 Sales Data Sheet.
Customer Service: Track service requests, manage support issues from contact through resolution. Automate customer service and request processes and insure timely follow-up. Manage your customer support staff and service technicians gaining efficiencies and improved performance. CRM 2011 Service Data Sheet.
Marketing Automation: Marketing and Sales personnel can manage multiple lead lists from diverse sources. Easily build targeted marketing campaigns and track their success. Automate direct mail, email, and telemarketing efforts with easy analysis and reporting on campaign return on investment. CRM 2011 Marketing Data Sheet.
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